On May 6, 2025, the Scania China Parts Center officially opened and started operation as scheduled in the GLP Logistics Park in Kunshan City, Suzhou Province. David Källsäter, Managing Director of Scania Sales (China) Co., Ltd., together with his team, attended the opening ceremony and cut the ribbon for the brand-new parts center. The software and hardware of this parts center have been comprehensively upgraded. Relying on professional and efficient operation management, it can significantly improve the service response speed, notably shorten the parts delivery cycle, and ensure the rapid arrival of parts. A series of upgrades will provide strong support for the efficient operation of Scania’s after-sales service network in China and enhance the ability of dealers to serve customers. This important milestone marks a solid step in Scania’s strategic layout for deepening its presence in the Chinese market, lays a solid foundation for the official production start of the Rugao industrial production base, and will comprehensively improve Scania’s service quality.
David Källsäter said at the opening ceremony, “The Scania China Parts Center is a powerful complement to Scania’s investment and production in Rugao, China. It is also a crucial move in the strategic upgrade of Scania’s after-sales service in China and an important milestone in our deep engagement in the Chinese market. This is just the beginning of our efforts to improve the quality of after-sales service for customers. In the future, starting from this point, we will continue to increase our all-round investment in China, continuously improve service quality and customer satisfaction, drive the continuous iteration of our service strategy, fully implement our China strategy, and bring customers a better, more efficient, and considerate service experience.”
The Opening of the Brand-new Warehouse Accelerates After-sales Supply
As the main parts center in the Chinese market, the Scania China Parts Center covers an area of 2,711 square meters and has 7,880 storage locations. It is mainly responsible for handling after-sales parts orders from Scania’s dealers in China. The brand-new parts center has integrated Scania’s original three parts warehouses into one, achieving the optimal allocation of resources. After the integration, the warehouse capacity will increase by 120%, the operation efficiency will increase by 50%, and the average operation time for inventory orders will be shortened by 1.75 days, significantly improving the supply speed and response ability of after-sales parts. As a result, customers can obtain parts more quickly during vehicle maintenance or servicing, greatly increasing the vehicle’s attendance rate and reducing economic losses, making customers’ logistics transportation more reassuring.
Digital Management Ensures Transparency and Efficiency Throughout the Process
The Scania China Parts Center has fully adopted digital management in its operation process, achieving paperless operation and 100% process visualization, which greatly enhances the transparency of the after-sales supply chain. After optimizing the parts packaging through digital solutions, end customers can track the logistics order number through the box number, achieving more accurate parts tracking and greatly improving the customer experience. The upgraded parts delivery packaging can increase the transportation loading rate, effectively shorten the inventory checking time for dealers, and reduce logistics costs.
Upgraded Parts Labels Protect Customer Rights and Interests
After the opening of the Scania China Parts Center, the Chinese label design will be officially launched, and the parts anti-counterfeiting label function will be launched simultaneously. Users can simply scan the exclusive anti-counterfeiting QR code on the label with their mobile phones to access Scania’s anti-counterfeiting query system and accurately query the authenticity of the parts. This function can trace the source of the parts, helping customers purchase genuine Scania original parts, effectively ensuring the quality of the parts and protecting customer rights and interests.
In the next five years, the warehouse area of the parts center is planned to be expanded from the current nearly 3,000 square meters to about 6,000 square meters. Scania will continue to deepen its China strategy. Through digital empowerment, resource integration, and innovation in the rights protection system, it will create an efficient, transparent, and reliable service ecosystem, create long-term value for Chinese customers through localized practices, and help improve the quality and efficiency of China’s logistics industry.
