Against the backdrop of the deep integration of the “Double Carbon” strategy and smart transportation, the commercial vehicle industry is accelerating its transformation toward greenization, intelligence, and ecologicalization. With its ecological platform as the engine, and guided by the core principles of “data + services + ecology” and innovative ecological approaches, Farizon is building a full-life cycle ecological service system for commercial vehicles. This initiative is leading the industry into a new development stage characterized by efficiency, safety, and intelligence, reshaping the new energy commercial vehicle landscape with innovative momentum and injecting surging energy into the industry’s high-quality development.
Large-Scale Deep Cultivation: Centering on Users to Build a Service-Oriented, User-Centric, Ecological Enterprise
The Farizon Smart Union ecological platform targets the full scenarios of new energy commercial vehicles, building a solid business foundation with over 160,000 total operational vehicles, covering diverse scenarios such as vehicle sales, rentals, energy replenishment, and maintenance. The platform’s ecological user base continues to expand, with over 380,000 registered users, 90,000+ monthly active users, and 30,000+ daily active users. Behind these numbers lies the precise capture of user needs. Standardized high-frequency service modules such as “intelligent energy replenishment, traffic violation quick checks, direct customer service, and quality assurance services” have transformed “user operations” from mere data growth to deep experience cultivation, injecting continuous vitality into the commercial vehicle ecosystem.
User scale is not merely a simple accumulation of numbers but a concrete manifestation of the ecosystem 3.0 logic. Based on user base and vehicle operation data, the platform can accurately identify pain points in different scenarios, constructing a service matrix that covers the entire “vehicle ownership-usage-replacement” lifecycle and full-value chain. Users can easily access related services through the Farizon Smart Union APP. Currently, the platform plans over 40 services, forming unique service capabilities. For example, in energy replenishment, the Smart Charging platform has connected over 160,000 charging stations and 1.6 million charging guns, serving nearly 2,000 clients; in vehicle management, Smart Vehicle Management serves over 1,600 enterprise clients; in risk control, Smart Risk Reduction serves over 50 enterprises; and in Chengxin Services, the service network has authorized over 800 nationwide outlets, serving over 60,000 users monthly, continuously deepening full-life cycle services. This promotes the industry’s upgrade from “single sales” to “full-chain services.” Meanwhile, the massive user and vehicle base attracts more ecological partners, facilitating the integration of dealer, operator, and service provider networks and improving the three-level framework of “global ecological platform + regional ecological centers + regional ecological partners.”
Technological Risk Reduction: Building a Safety Foundation with Smart Innovations, Solving Industry Insurance Challenges with Long-Term Vision
Safety is the lifeline of commercial vehicle operations. The ecological platform constructs a protective network through intelligent hardware and digital algorithms. Over 17,000 risk reduction hardware devices have been installed, escorting 620 million kilometers and 9.7 million hours of operation. In 2024, the upgrade of the “Cloud Control Platform + Xinghan Algorithm” achieved 150 million risk warnings for “pre-event prevention and control”; AEB braking interventions occurred 750,000 times, and customer service actively intervened 1.25 million times. Technological means have transformed “safety hazards” into “intervenable events,” redefining commercial vehicle safety operation standards. The accident rate per 10,000 kilometers has decreased by 10% compared to vehicles without the equipment, with a 20% drop in accident frequency and a 30% drop in loss ratio in pilot areas. Meanwhile, Farizon Smart Union has evolved from technological risk reduction to ecological risk reduction: pre-insurance, a co-construction and co-management mechanism with insurers to link pricing and claims; during insurance, intelligent devices and risk control measures actively intervene to improve driver habits and reduce accidents; post-insurance, refined claims and maintenance mechanisms are established with ecological partners to lower claim payouts. By uniting insurers, clients, and ecological partners, ecological innovations build a safety defense line for driving and transportation.
Three-Level Digital Intelligence Architecture: Continuously Building the Ecological Platform to Empower Partners and Enhance Industrial Competitiveness
The ecological platform takes ecological partners and EPOS as core roles and hub systems, connecting upstream with YHIC and downstream with the Farizon Smart Union App. The three-level digital intelligence architecture of YHIC-EPOS-Farizon Smart Union supports the platform’s systematic backbone linkage network. The Digital Intelligence Mall, as the core transaction hub of the ecological platform, breaks industrial boundaries. Through the reconstruction of the S2B2C transaction chain, the Digital Intelligence Mall creates a new digital paradigm for B2B transactions. Over 500 ecological partners and 200+ digital intelligence store partners have accessed the mall, achieving real-time linkage of “end-user demand-channel supply-manufacturing.” Integrating consumer-side interaction experiences into business-side transaction scenarios enables rapid transaction response, intelligent terminal linkage, and full-chain cost optimization, constructing an efficient collaborative transaction bridge and enhancing industrial competitiveness through high-efficiency industrial chain collaboration.
From strategic anchoring to technological practice, and from digital intelligence innovation to platform construction, the platform will continue to deepen its “green + intelligent + ecological” layout, reshaping commercial vehicle industry value with “data + services + ecology.” Using the brush of ecology, it will write a new chapter in building a transportation power and green development, allowing users to achieve a win-win situation of wealth creation and value co-creation within the nourishing ecosystem.
